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Understanding the Determinants of Service Channel Preference in the Early Stages of Adoption: A Social Cognitive Perspective on Online Brokerage Services.
Clayton Arlen Looney
Asli Yagmur Akbulut
Robin S. Poston
Published in:
Decis. Sci. (2008)
Keyphrases
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early stage
social cognitive
service quality
brokerage services
online learning
electronic commerce
web services
mobile commerce
information technology
information systems
service providers
internet technology
e learning
customer satisfaction