PEPA Queues: Capturing Customer Behaviour in Queueing Networks.
Ashok Argent-KatwalaJeremy T. BradleyPublished in: Electron. Notes Theor. Comput. Sci. (2007)
Keyphrases
- queueing networks
- service times
- arrival process
- steady state
- product form
- heavy traffic
- customer classes
- single server
- queue length
- queueing systems
- stationary distribution
- processor sharing
- long run
- state dependent
- arrival rate
- multiclass queueing networks
- fluid model
- waiting times
- service rates
- customer service
- queueing model
- buffer allocation
- diffusion approximations
- call center
- customer satisfaction
- network architecture
- arrival processes
- queueing theory
- customer relationship management
- optimal solution
- genetic algorithm