Developing service assessment metrics.

Nik Chaphalkar Brian Stawowy Sara Freidbank Javier Fernández Amlan Mukherjee

Published in: SIGUCCS (2011)

Keyphrases

web services
centered design
service oriented
lifecycle management
management system
service providers
evaluation metrics
assessment process
service management
service delivery
similarity metrics
loosely coupled
service quality
real time
digital libraries
learning environment
metadata