IT-Enabled Services as Complex Adaptive Service Systems: A Co-Evolutionary View of Service Innovation.
Bongsug (Kevin) ChaeDavid L. OlsonPublished in: ICIS (2011)
Keyphrases
- service systems
- service requests
- service oriented
- web technologies
- service selection
- service level
- queueing model
- heavy traffic
- web services
- highly dynamic
- call center
- enterprise systems
- service providers
- service composition
- case study
- arrival rate
- service discovery
- steady state
- web service composition
- dynamic bayesian networks
- distance learning