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Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination.

Shantanu BhattacharyaAlok GuptaSameer Hasija
Published in: Inf. Syst. Res. (2014)
Keyphrases
  • customer support
  • technical support
  • customer service
  • high tech
  • customer satisfaction
  • world wide
  • service quality
  • mass collaboration
  • multiagent systems
  • call center
  • supply chain
  • database design