• search
    search
  • reviewers
    reviewers
  • feeds
    feeds
  • assignments
    assignments
  • settings
  • logout

Joint Product Improvement by Client and Customer Support Center: The Role of Gain-Share Contracts in Coordination.

Shantanu BhattacharyaAlok GuptaSameer Hasija
Published in: Inf. Syst. Res. (2014)
Keyphrases
  • customer support
  • technical support
  • customer service
  • high tech
  • customer satisfaction
  • world wide
  • service quality
  • mass collaboration
  • multiagent systems
  • call center
  • supply chain
  • database design