Information Systems in the Industrial Service Business: Analyzing Unaddressed Requirements in a Multiple Case Study.
Alexander A. NeffFlorian HamelFalk UebernickelWalter BrennerPublished in: CONF-IRM (2013)
Keyphrases
- information systems
- case study
- knowledge management
- real world
- information technology
- telecommunications industry
- business process
- business management
- legacy systems
- industrial applications
- service delivery
- data mining
- service management
- health care
- business intelligence
- business rules
- business process models
- management policies
- business requirements
- requirements engineering process
- project management
- service providers
- business processes
- knowledge management systems
- requirements analysis
- electronic commerce
- business process management
- customer service
- web service composition
- life cycle
- service discovery