The Influence of the Provider's Service Fairness on the Customer's Service Recovery Satisfaction and on Positive Behavioral Intentions in Cloud Computing.
Montri LawkobkitRoland BlomerPublished in: CLOSER (2015)
Keyphrases
- service providers
- cloud computing
- service quality
- customer satisfaction
- service level agreements
- data center
- cloud services
- computing resources
- web services
- end users
- big data
- distributed computing
- data management
- middleware architecture
- private cloud
- cloud platform
- software as a service
- electronic commerce
- cloud computing environment
- service oriented
- database