Predicting STC Customers' Satisfaction Using Twitter.
Latifah AlmuqrenAlexandra I. CristeaPublished in: IEEE Trans. Comput. Soc. Syst. (2023)
Keyphrases
- customer satisfaction
- social media
- service quality
- social networks
- online social networks
- user satisfaction
- social networking
- customer preferences
- online shopping
- customer service
- information technology
- customer data
- information diffusion
- suffix tree
- customer relationship management
- marketing strategies
- topic detection
- micro blogging
- online social
- customer support
- purchase decision