Balancing herding and congestion in service systems: a queueing perspective.

Hao Zhang Qi-Ming He Xiaobo Zhao

Published in: INFOR Inf. Syst. Oper. Res. (2020)

Keyphrases

service systems
queueing model
arrival rate
queue length
steady state
heavy traffic
web technologies
service level
queueing networks
call center
enterprise systems
single server
asymptotically optimal
stochastic models
service times
long run
service oriented