The Emerging Management Services Of Business Transformation Management.
Norizan SafrudinJan ReckerMichael RosemannPublished in: PACIS (2011)
Keyphrases
- service delivery
- information systems
- service management
- management system
- decision making
- knowledge management
- information management
- service platform
- workflow management
- web services
- data centric
- relationship management
- business analytics
- business management
- service provision
- virtual enterprise
- decision support
- data management
- customer relationship management
- data mining
- change management
- project management
- enterprise data
- service oriented
- life cycle
- telecommunications networks
- business continuity