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Customer Requirements Elicitation based on Social Network Service.
Yoon-kyu Lee
Neunghoe Kim
Do-Hoon Kim
Dong-hyun Lee
Hoh Peter In
Published in:
KSII Trans. Internet Inf. Syst. (2011)
Keyphrases
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customer requirements
service quality
social networks
service providers
product design
social network analysis
social networking
user satisfaction
databases
electronic commerce
customer satisfaction
neural network
network structure
social media
open source
online social networks