Sales Talk of a Robot at a Flanking Position Gives Positive Impressions to a Human Customer.
Shoto FukuiMia HamadaTaiki KusanoShohei KoderaRikimaru TanigoKazuaki TanakaNatsuki OkaYukiko NishizakiPublished in: HAI (2019)
Keyphrases
- human robot interaction
- position and orientation
- customer service
- customer behavior
- mobile robot
- human users
- human robot
- robot moves
- positive and negative
- autonomous robots
- human behavior
- robot behavior
- potential customers
- robot arm
- electronic commerce
- customer preferences
- end effector
- human operators
- human arm
- physical world
- robot navigation
- motion planning
- multi robot
- path planning
- robot control
- call center
- emotional state
- vision system
- real time