Creating Knowledge within a C-Business Context: A Customer Knowledge Management View.
Apostolos SkotisIoannis KatsanakisAristomenis M. MacrisMichael E. SfakianakisPublished in: I3E (2013)
Keyphrases
- knowledge management
- explicit knowledge
- knowledge management systems
- knowledge sharing
- competitive advantage
- business intelligence
- tacit knowledge
- knowledge engineering
- information technology
- strategic management
- organizational learning
- decision making
- case study
- process oriented knowledge management
- e learning
- contextual knowledge
- knowledge resources
- process oriented
- domain knowledge
- knowledge workers
- software engineering
- conceptual framework
- electronic commerce
- customer relationship management
- business process
- knowledge retrieval
- context aware
- business processes
- knowledge reuse
- information systems