Evaluating the Airline Service Quality by Fuzzy OWA Operators.
Ching-Hsue ChengJing-Rong ChangTien-Hwa HoAn-Pin ChenPublished in: MDAI (2005)
Keyphrases
- service quality
- owa operators
- aggregation operators
- call center
- multi dimensional
- customer satisfaction
- fuzzy set theory
- fuzzy sets
- service providers
- fuzzy measures
- user satisfaction
- information systems
- ordered weighted averaging
- quality of service
- electronic commerce
- owa operator
- fuzzy rules
- fuzzy numbers
- fuzzy logic
- competitive environment
- information quality
- fuzzy controller
- group decision making
- interval valued
- choquet integral
- databases
- multi criteria
- fuzzy clustering
- response time
- data mining
- multi attribute
- membership functions
- data analysis
- web services