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The Role of Technical and Process Quality of Chatbots: A Case Study from the Insurance Industry.
Tommi Pirilä
Joni Salminen
Victoria-Sophie Osburg
Vignesh Yoganathan
Bernard J. Jansen
Published in:
HICSS (2022)
Keyphrases
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case study
quality assessment
improve quality
artificial intelligence
decision making
high quality
wide variety
real time
neural network
information systems
multiscale
development process
higher quality
process improvement