Case Management in Social Service Organizations: A Knowledge Management Approach.
Chi Fai CheungC. S. LeungK. F. ChuWing Bun LeePublished in: ECKM (2005)
Keyphrases
- knowledge management
- knowledge sharing
- information systems
- organizational learning
- information technology
- service management
- decision making
- competitive advantage
- service delivery
- e government
- service providers
- case study
- software engineering
- e learning
- change management
- management tools
- business intelligence
- social interaction
- knowledge management systems
- tacit knowledge
- mission critical
- knowledge workers
- management system
- knowledge reuse
- management policies
- knowledge resources
- service discovery
- social media
- web services
- customer service
- management information systems
- virtual organization
- enterprise systems
- web based learning
- artificial intelligence
- service quality
- service composition
- knowledge engineering
- configuration management
- service oriented
- software as a service
- public and private sectors