Customer Satisfaction Of Information System Integration Business In Japan.
Kayo H. IizukaMitsuo WadaPublished in: Informatica (Slovenia) (1999)
Keyphrases
- customer satisfaction
- information systems
- service quality
- user satisfaction
- customer retention
- customer service
- customer support
- customer data
- online shopping
- customer loyalty
- user information satisfaction
- information quality
- enterprise wide
- business rules
- business strategy
- competitive advantage
- business process management
- product design
- information technology
- marketing strategies
- knowledge management
- activity monitoring
- customer reviews
- business process
- electronic commerce
- management information systems
- decision making
- business processes
- enterprise resource planning
- business applications
- business intelligence
- internet banking
- information systems development
- systems development