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The Effects of Auditors' Quality and Peripheral Services on Client-Firms' Satisfaction in ISO 9001 Quality System Auditing.
Daniel I. Prajogo
Janto Haman
Adegoke Oke
Published in:
IEEE Trans. Engineering Management (2024)
Keyphrases
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high quality
service quality
higher quality
information technology
end users
user satisfaction
information services
low quality
web services
quality measures
quality assessment
mobile services