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Corporate IT-support Help-Desk Process Hybrid-Automation Solution with Machine Learning Approach.
Kuruparan Shanmugalingam
Nisal Chandrasekara
Calvin Hindle
Gihan Fernando
Chanaka Gunawardhana
Published in:
CoRR (2019)
Keyphrases
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machine learning
pattern recognition
knowledge management
database
neural network
artificial intelligence
case study
email
mathematical model
concept formation
information retrieval
information systems
feature selection
decision making
knowledge representation