Using Social Media for Business Process Improvement: A Systematic Review.
Ademir Macedo NascimentoDenis Silva da SilveiraPublished in: WorldCIST (1) (2016)
Keyphrases
- process improvement
- systematic review
- social media
- business process
- business processes
- knowledge management
- software process
- empirical studies
- root cause
- cost estimation
- business process management
- e government
- big data
- software process improvement
- software engineering
- decision making
- business rules
- case study
- software development
- process model
- product development
- web services