Information technology's strategic impact on the American air travel service industry.
William J. DollPublished in: Inf. Manag. (1989)
Keyphrases
- information technology
- resource based view
- case study
- strategic decisions
- business models
- knowledge management
- business strategy
- telecommunications industry
- web services
- business activities
- service composition
- economic impact
- service providers
- business management
- customer service
- software industry
- strategic alignment
- senior management
- supply chain
- public services
- information systems
- management system
- service oriented
- electronic commerce
- business environment
- public transport
- single server
- service quality
- competitive environment
- strategic management
- point of sale
- innovation diffusion
- software intensive systems
- south africa
- challenges facing
- service times
- business processes
- end users
- decision making