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Using service responsibility tables to supplement UML in analyzing e-service systems.
Xin Tan
Steven Alter
Keng Siau
Published in:
Decis. Support Syst. (2011)
Keyphrases
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service systems
service oriented
service level
service requests
web technologies
queueing model
enterprise systems
arrival rate
heavy traffic
software engineering
call center
architectural style
information systems
service rates
stochastic models
long run
steady state
web services