Using service responsibility tables to supplement UML in analyzing e-service systems.

Xin Tan Steven Alter Keng Siau

Published in: Decis. Support Syst. (2011)

Keyphrases

service systems
service oriented
service level
service requests
web technologies
queueing model
enterprise systems
arrival rate
heavy traffic
software engineering
call center
architectural style
information systems
service rates
stochastic models
long run
steady state
web services