Transparency in Citizen-Centric Services - A Traceability-based Approach on the Semantic Web.
Ivo José Garcia dos SantosEdmundo Roberto Mauro MadeiraPublished in: ICEIS (4) (2008)
Keyphrases
- government services
- relationship management
- service delivery
- semantic web technologies
- user centric
- life cycle
- public services
- e government
- service offerings
- service composition
- web services
- service oriented
- governmental organizations
- semantic web
- web environment
- semantic technologies
- service providers
- content management
- government agencies
- current web
- service discovery
- knowledge base
- mobile applications
- context aware
- service quality
- customer service
- information services
- software architecture
- cost efficient
- semantically annotated
- knowledge representation
- dynamic taxonomies
- end users
- metadata