Customer Relations Management Research: An Assessment of Sub Field Development and Maturity.
Nicholas C. Romano Jr.Published in: HICSS (2001)
Keyphrases
- management information systems
- knowledge management
- decision support
- decision making
- information systems
- management system
- customer relationship management
- systems development
- information management
- project management
- configuration management
- software engineering
- future development
- data processing
- data management
- electronic commerce
- customer service
- paradigm shift
- future trends
- case study
- customer requirements
- business world
- inter disciplinary
- technical advances