Development and Validation of an Instrument to Measure Student Perceived E-Learning Service Quality.
Long PhamKioh KimBruce WalkerThomas DeNardinHanh LePublished in: Int. J. Enterp. Inf. Syst. (2019)
Keyphrases
- service quality
- e learning
- user satisfaction
- customer satisfaction
- learning environment
- service providers
- electronic commerce
- learning process
- intelligent tutoring systems
- internet shopping
- information quality
- educational environment
- information systems
- customer requirements
- learning objects
- student learning
- distance learning
- competitive advantage
- learning experience
- higher education
- online shopping
- quality of service
- data mining
- incident management