A Quality Driven Methodology for e-Government Project Planning.
Gianluigi ViscusiCarlo BatiniDaniela CherubiniAndrea MaurinoPublished in: RCIS (2007)
Keyphrases
- e government
- public services
- electronic government
- public sector
- technology transfer
- united nations
- digital archives
- developing countries
- process improvement
- government services
- public policy
- service delivery
- public administration
- digital government
- government agencies
- government organizations
- information sharing
- user friendliness
- public participation
- knowledge management
- inter organizational
- case study
- information infrastructure
- software process
- federal government
- service quality
- federal agencies
- public organizations
- digital divide
- service oriented
- public institutions