Predicting user satisfaction, strain and system usage of employee self-services.
Udo KonradtTimo ChristophersenUte Schaeffer-KuelzPublished in: Int. J. Hum. Comput. Stud. (2006)
Keyphrases
- user satisfaction
- service quality
- information systems
- customer satisfaction
- service providers
- continuance intention
- perceived quality
- user perceptions
- information quality
- service oriented
- end users
- web services
- databases
- context aware
- software engineering
- online shopping
- perceived usefulness
- structural equation modeling
- social networks