Qualitative Analysis of the Customer Satisfaction at the Dental Clinics.
Yuko KamagaharaTomoya TakedaShanshan JinXiaodan LuTomoko OtaTadayuki HaraNoriyuki KidaPublished in: HCI (15) (2016)
Keyphrases
- qualitative analysis
- customer satisfaction
- quantitative analysis
- service quality
- content analysis
- computer aided
- online shopping
- customer reviews
- customer service
- fault tree
- user satisfaction
- decision support system
- customer retention
- product design
- core competence
- marketing strategies
- service providers
- customer data
- expert systems
- neural network