Providing a holistic perspective to evaluating e-service quality in web-based systems: a multi-stakeholder approach.
Herschel NomdoeShaun PatherPublished in: SAICSIT (2007)
Keyphrases
- service quality
- web based systems
- electronic commerce
- quality of service
- customer satisfaction
- service providers
- user satisfaction
- information systems
- multimedia
- information quality
- development process
- web services
- management system
- web applications
- data analysis
- data mining
- project management
- metadata
- adaptive hypermedia