A multimodal dialogue system for customer service based on user personality adaptation and dialogue strategies.
Tamotsu MiyamaShogo OkadaPublished in: Adv. Robotics (2024)
Keyphrases
- dialogue system
- customer service
- spoken dialogue systems
- mixed initiative
- dialogue management
- human users
- human computer
- user model
- dialogue manager
- natural language
- natural language generation
- spoken language
- human robot
- tutorial dialogue
- language understanding
- human machine
- customer satisfaction
- dialogue games
- human machine interaction
- user profiles
- multi domain
- end users
- user interface
- customer behavior
- computational intelligence
- governmental organizations
- information systems