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How Should We Deal with Malicious Customers' Threats in Online Review? Perspectives of Retailers, Customers, and Platforms.
Hemant K. Bhargava
Junghee Lee
Xinxue Qu
Daewon Sun
Published in:
HICSS (2024)
Keyphrases
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customer service
customer satisfaction
online learning
optimal pricing
marketing strategies
online services
customer behavior
real time
online retailers
service providers
single server
information security
financial services
marketing campaigns
malicious behavior
customer loyalty