Consumer Emotions and E-commerce: A Literature Review.
Matias LievonenPublished in: Bled eConference (2017)
Keyphrases
- literature review
- electronic commerce
- consumer behavior
- online stores
- case study
- fuzzy theory
- current issues
- information systems development
- product information
- electronic marketplaces
- public libraries
- purchasing behavior
- business models
- emotion recognition
- customer preferences
- design science
- electronic markets
- affective states
- service quality
- online shopping
- business transactions