Many-Server Heavy-Traffic Limits for Queueing Systems with Perfectly Correlated Service and Patience Times.
Lun YuOhad PerryPublished in: Math. Oper. Res. (2023)
Keyphrases
- queueing systems
- heavy traffic
- arrival process
- single server
- service times
- queue length
- call center
- queueing networks
- arrival rate
- poisson arrivals
- steady state
- queueing model
- customer classes
- multiclass queueing networks
- asymptotically optimal
- traffic intensity
- single server queue
- fluid model
- service rates
- independent and identically distributed
- stationary distribution
- brownian motion
- waiting times
- holding cost
- long run
- finite buffer
- state dependent
- special case
- setup times
- markov chain
- service quality
- neural network
- poisson process