Sentiment analysis of customer data.
Katarzyna A. TarnowskaZbigniew W. RasPublished in: Web Intell. (2019)
Keyphrases
- sentiment analysis
- customer data
- customer behavior
- credit card
- customer satisfaction
- opinion mining
- data mining
- text classification
- sentiment classification
- text mining
- marketing strategies
- natural language processing
- sentence level
- customer relationship management
- sentiment lexicon
- historical data
- product features
- knowledge base
- information retrieval
- data mining applications
- log files
- databases
- web search
- behavior patterns