Development of a measure to assess quality management in certified firms.
Francisco José ConcaJuan LlopisJuan José TaríPublished in: Eur. J. Oper. Res. (2004)
Keyphrases
- quality management
- data quality
- systems development
- quality assessment
- project management
- fuzzy theory
- human factors
- information systems
- e learning
- water quality
- information technology
- similarity measure
- expert systems
- quality improvement
- case study
- human computer interaction
- image quality
- software development
- service quality
- object oriented