Managing Service Systems via Disguised Queues: The Role of Retaliating Customers.

Published in: Decis. Sci. (2021)

Keyphrases

service systems
service rates
queue length
queueing model
service level
web technologies
single server
call center
arrival rate
heavy traffic
poisson arrivals
service times
service oriented
steady state
queueing networks
stationary distribution
stochastic models
enterprise systems
petri net