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A fuzzy framework to evaluate service quality in the healthcare industry: An empirical case of public hospital service evaluation in Sicily.
Toni Lupo
Published in:
Appl. Soft Comput. (2016)
Keyphrases
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service quality
service providers
information systems
electronic commerce
customer satisfaction
user satisfaction
quality of service
health care
competitive advantage
call center
information quality
fuzzy comprehensive evaluation method
clinical decision support systems