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A study on the factors affecting customer satisfaction in online airline services.
Nur Fazidah Elias
Hazura Mohamed
Rira Rahayu Arridha
Published in:
Int. J. Bus. Inf. Syst. (2015)
Keyphrases
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factors affecting
customer satisfaction
information quality
service quality
factors influencing
key factors
real time
perceived usefulness
user satisfaction
web services
customer service
online learning
database systems
website
information systems
database
core competence