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Road towards Lean Six Sigma in service industry: a multi-factor integrated framework.

Loukas K. TsironisAlexandros G. Psychogios
Published in: Bus. Process. Manag. J. (2016)
Keyphrases
  • main contribution
  • case study
  • real time
  • neural network
  • information systems
  • mobile devices
  • probabilistic model
  • management system
  • road network
  • customer satisfaction
  • service platform