Instrument Development for R-Service Quality: A Literature Review.
Yanqing LinPublished in: HICSS (2022)
Keyphrases
- literature review
- service quality
- quality management
- case study
- current issues
- information systems development
- customer satisfaction
- online shopping
- customer requirements
- fuzzy theory
- user satisfaction
- software engineering
- service providers
- competitive advantage
- call center
- information quality
- database systems
- data mining
- expert systems
- incident management