Contextual Bandit Applications in Customer Support Bot.

Sandra Sajeev Jade Huang Nikos Karampatziakis Matthew Hall Sebastian Kochman Weizhu Chen

Published in: CoRR (2021)

Keyphrases

customer support
contextual bandit
upper confidence bound
technical support
customer service
high tech
news recommendation
customer satisfaction
world wide
mass collaboration
service quality
call center
service management
information retrieval
markov chain
quality of service