Intentionally holistic knowledge intensive service systems.
Jennifer WilbyLinda A. MacaulayBabis TheodoulidisPublished in: Int. J. Serv. Technol. Manag. (2011)
Keyphrases
- knowledge intensive
- service systems
- knowledge acquisition
- web technologies
- service oriented
- service level
- law enforcement
- human resources
- heavy traffic
- enterprise systems
- arrival rate
- knowledge management
- call center
- service selection
- software development
- decision making
- queueing model
- stochastic models
- object oriented