CxDev: A Case Study in Domain Engineering for Customer eXperience Management.
Imen BenzartiHafedh MiliAbderrahmane LeshobPublished in: ICSR (2020)
Keyphrases
- management system
- customer relationship management
- information systems
- engineering design
- domain independent
- software engineering
- systems engineering
- case study
- electronic commerce
- network management
- requirements engineering
- domain specific
- domain ontology
- computer science
- artificial intelligence
- customer behavior
- product design
- customer support
- business managers
- customer satisfaction
- test bed
- domain experts
- decision support
- data management
- knowledge management
- metadata
- decision making