Managing Customer Arrivals in Service Systems with Multiple Identical Servers.

Christos Zacharias Michael L. Pinedo

Published in: Manuf. Serv. Oper. Manag. (2017)

Keyphrases

service systems
customer classes
service times
long run
arrival rate
queueing model
state dependent
call center
service rates
single server
service level
steady state
heavy traffic
queue length
service oriented
random variables
web technologies