Organizational learning, innovativeness and performance of financial service firms in an emerging market: examining the mediation effects of customer-focused strategy.
Yuliansyah YuliansyahHussain Gulzar RammalMaryani MaryaniIsmie Roha Mohamed JaisZuraidah Mohd-SanusiPublished in: Bus. Process. Manag. J. (2021)
Keyphrases
- organizational learning
- network effects
- knowledge management
- strategic decisions
- customer service
- competitive environment
- absorptive capacity
- technology adoption
- trading strategies
- pricing strategies
- investment strategies
- financial data
- service discovery
- stock market
- intellectual capital
- decision making
- implicit knowledge
- stock price
- customer loyalty
- knowledge sharing
- customer satisfaction
- potential customers
- semantic web services
- service quality
- health care
- financial markets
- financial ratios
- call center
- financial information
- data mining
- electronic commerce
- information technology
- profit maximizing
- web services
- technological innovation
- investment decisions
- human resource development
- financial services
- service times
- customer relationship management
- competitive advantage
- service providers
- case study
- portfolio optimization
- product information
- factors that influence
- switching costs
- service delivery
- credit card
- user satisfaction
- information systems
- databases