Examining E-Commerce Customer Satisfaction and Loyalty: An Integrated Quality-Risk-Value Perspective.
Mei-Ju LinWei-Tsong WangPublished in: J. Organ. Comput. Electron. Commer. (2015)
Keyphrases
- customer satisfaction
- service quality
- electronic commerce
- customer loyalty
- user satisfaction
- information quality
- internet banking
- online shopping
- service providers
- customer service
- customer retention
- customer reviews
- core competence
- marketing strategies
- product design
- competitive advantage
- call center
- quality of service
- expert systems
- customer data
- website
- decision making
- information systems