Factors Enhancing E-Government Service Gaps in a Developing Country Context.
Gilbert MahlanguEphias RuhodePublished in: CoRR (2021)
Keyphrases
- e government
- developing countries
- service delivery
- service provision
- electronic government
- public services
- developed countries
- public sector
- government services
- digital divide
- distance learning
- digital government
- national level
- service offerings
- factors affecting
- factors that influence
- public administration
- information sharing
- knowledge management
- context aware
- information management
- factors that affect
- factors influencing
- government agencies
- information and communication technologies
- government organizations
- service providers
- business process change