Use of Satisfaction-Satisfaction Matrix (SSM) to Evaluate E-Government Services from the Perspective of Japanese Citizens and Government Service Providers.
Meng Seng WongHideki NishimotoNishigaki YasuyukiStephen JacksonPublished in: ACIS (2013)
Keyphrases
- service providers
- service quality
- online services
- e government
- cloud computing
- web services
- government agencies
- end users
- government services
- electronic commerce
- policy makers
- relationship management
- user satisfaction
- service provision
- databases
- quality of service
- information sharing
- service delivery
- personal data
- internet access
- public services
- public sector
- expert systems
- information technology