A Systematic Literature Review of the Use of Social Media for Business Process Management.
Jana ProdanovaAmy Van LooyPublished in: Business Process Management Workshops (2017)
Keyphrases
- literature review
- business process management
- social media
- business processes
- business process
- case study
- service oriented
- information systems
- process model
- current issues
- enterprise architecture
- web services
- information systems development
- emergency management
- social networking
- social networks
- service oriented architecture
- data sets
- databases