Effects of service quality of airline mobile application and individual characteristics on user satisfaction and intention to reuse.
Jung Min LeeJin Ki KimPublished in: Int. J. Mob. Commun. (2023)
Keyphrases
- user satisfaction
- service quality
- mobile applications
- call center
- customer satisfaction
- information quality
- information systems
- mobile phone
- technology acceptance
- user experience
- competitive advantage
- mobile devices
- subjective norm
- service providers
- mobile services
- user perceptions
- online shopping
- mobile apps
- incident management
- database systems
- job satisfaction
- context aware
- structural equation modeling
- factors influencing
- quality of service
- expert systems
- post hoc analysis